Public Safety Telecommunicator (Office Automation)

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Installation Management Command, Directorate of Emergency Services employees with competitive status within the local commuting area (Fort Drum, NY). Current Civilian Employees of the Organization Current Department of Army Civilian Employees In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. GS-06 -Specialized experience: One year of specialized experience equivalent to the GS-05 grade level in the Federal service which includes 1) Processing phones calls such as: non-emergency and emergency calls; 2) Operating dispatching equipment while communicating with callers, and 3) Monitoring alarms to initiate appropriate responses. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone–no substitution of education for experience is permitted. Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05). GS-07 -Specialized experience: One year of specialized experience equivalent to the GS-06 grade level in the Federal Service which includes: 1) Answering emergency and/or non-emergency calls for police, fire, or ambulance assistance; 2) Dispatching emergency personnel as needed in accordance with priority level procedures; and 3) Operating communications software to perform dispatching duties such as: log calls, prepare reports of activities, and assist with medical dispatching until appropriate emergency units arrive. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone–no substitution of education for experience is permitted. Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06). In addition to the requirement above, this position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute sample with 3 or fewer errors. You will be evaluated on the basis of your level of competency in the following areas: Customer Service (Clerical/Technical) Interpersonal Skills Manages and Organizes Information Technical Competence
Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: Fort Drum, the home of the 10th Mountain Division (Light Infantry), is located in Northern New York, a historically unique and geographically beautiful area, offering bountiful outdoor recreational opportunities from hunting and fishing to winter sports of all types.