Information Technology Specialist

You must meet the following requirements by the closing date of this announcement. Specialized Experience for the GS-13: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: Managing and maintaining enterprise applications and infrastructure services supporting the end user environment in a large, diverse, geographically dispersed Information Technology organization; AND Systems administration on Windows production/test/development servers with experience in multiple IT disciplines including both application, file and system management techniques, change management methods and best practices in an IT environment; AND Incident resolution using service desk ticketing tools, troubleshooting and resolving problems directly and when needed, escalating issues to senior support staff; AND Diagnosis, troubleshooting and server administrative duties to resolve problems including the ability to identify complex problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives, and make recommendations. Specialized Experience for the GS-12: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes experience with AT LEAST 3 of the below: Working as part of a group to maintain enterprise applications and infrastructure services supporting the end user environment in a large, diverse, geographically dispersed Information Technology organization; AND Assisting with Systems Administration on Windows production/test/development servers with experience in multiple IT disciplines including both application, file and system management techniques, change management methods and best practices in an IT environment; AND Incident resolution using service desk ticketing tools, troubleshooting and resolving problems directly and when needed, escalating issues to senior support staff; AND Diagnosis, troubleshooting and assisting with server administrative duties to resolve problems including the ability to identify complex problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives, and make recommendations. In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-13, you must have been at the GS-12 level for 52 weeks. For the GS-12, you must have been at the GS-11 level for 52 weeks. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.
This position is located at Office of the Chief Information Officer Infrastructure Operations Division. This is not a remote position. You will be required to be in your duty station office per CEC telework policy. Current USDA/CEC employees with an approved remote agreement may be eligible for continued remote status, but this eligibility is at the discretion of the hiring manager.