Program Support Assistant (OA)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/15/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: protecting information from unauthorized release or from loss, alternation, or unauthorized deletion; manages information security within areas of responsibility to assure that computer system security and confidentiality of sensitive information is maintained; takes action as necessary to report and address violations of information security; handles conflict and problems in dealing with the customer constructively and appropriately; knowledge and proficiency of word processing and spreadsheet software; knowledge of correspondence procedures sufficient to screen material prior to distribution for suspense dates, and to establish controls to ensure that deadlines are met; knowledge of office procedures, filing systems, and various reference and handbooks commonly used by the staff to classify, search for, and dispose of materials; knowledge of scheduling, patient information menus and clinic processes; knowledge of complex electronic mail system to transmit, receive, and acknowledge messages. You will be rated on the following Competencies for this position: Clerical Communications Computer Skills Customer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of items such as papers, books, small parts or driving an automobile, etc. At times, the position requires carrying supplies and equipment not to exceed 50 pounds. The incumbent is required to maintain a valid driver’s license. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
This position is organizationally aligned under the Geriatrics and Extended Care Service Line (Home and Community Care Programs, Home Telehealth) at the Jesse Brown VA Medical Center in Chicago, IL. The incumbent will serve as a Program Support Assistant to the Lead Care Coordinator and all staff of the Home Telehealth (HT) program. Duties are varied, non-routine, and consist of handling data and coordination for program patients.