IT Specialist (Policy and Planning)

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience; Have one year of specialized experience equivalent to the GS-11 grade level in the Federal service which includes the following. Perform operational work, conduct preventive maintenance and review all systems for problems and possible improvement of IT information systems for the organization. Research new or proposed hardware, applications, data management, and utility software for possible new systems to be used by the organization. Performs support services to help others in the organization fix their IT issues and problems and to also provide training and guidance to use IT systems. Provide security for the organizations IT devices to include hardware, software, computers, printers and any other devices which are in this category. Specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail Is thorough when performing work and conscientious about attending to detail. (2) Customer Service Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. (3) Oral Communication Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. (4) Problem Solving Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. You will be evaluated on the basis of your level of competency in the following areas: Creative Thinking Management Support Planning and Evaluating The next lower grade level for this position is GS-11.
Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: This position is with: US ARMY IMCOM JOINT BASE LEWIS-MCCHORD, WA DIRECTORATE OF PUBLIC WORKS