Information Technology Specialist (Applications Software)

You must meet the following requirements by the closing date of this announcement. Specialized experience for the OR-60 (GS-14): For the OR-60, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the OR-53 (GS-13) grade level in the Federal service. Specialized experience for this position includes ALL of the following: -Hands-on developer experience with the ServiceNow platform, including IT Service Management (ITSM), IT Operations Management (ITOM), Workspace, ServiceNow Portal; AND -Experience integrating ServiceNow with other systems (e.g., Amazon Web Services (AWS) Application Programming Interfaces (API), Okta, SharePoint); AND -Experience with ServiceNow User Experience (UX) framework, Access Control Lists (ACLs), Glide classes; AND -Experience recommending improvements in development processes, documenting and adhering to best practices. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resumé. In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
This position is located at Departmental Offices,Domestic Finance – Office of Financial Research. As a/an Information Technology Specialist (Applications Software), you will be responsible for leading and coordinating the analysis, design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software.