Management and Program Analyst

Applicants must meet all the required qualification requirements described below by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per5CFR 300, Subpart F. MINIMUM QUALIFICATIONS: Applicants must have 1 year of specialized experience equivalent in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position at the grade level to which you are applying: GS-12 Specialized Experience: Must have at least one full-time year (52 weeks) of specialized experience equivalent to the GS-11 grade level in the Federal service (or comparable level of experience from outside the Federal service) performing ALL of the following duties: Conducting analyses of automated systems based on laws, regulations, and procedures that govern U.S. citizenship and passport issuance; Working on a team to identify problems and develop solutions to address the issues; Presenting data-driven information in order to win support for the Passport Services programs; and Assisting with training programs on technical topics and automated systems for agency staff. GS-13 Specialized Experience: Must have at least one full-time year (52 weeks) of specialized experience equivalent to the GS-12 grade level in the Federal service (or comparable level of experience from outside the Federal service) performing ALL of the following duties: Conducting studies of an agencies operations in order to make operational improvements to programs and services; Identifying problems and developing solutions to address the issues; Presenting data-driven information in order to win support for the Passport Services programs; Coordinating training programs on technical topics and automated systems for agency staff and contractors; and Making recommendations for automated systems based on laws, regulations, and procedures that govern U.S. citizenship and passport issuance. There is no education substitute for specialized experience at the GS-12 or GS-13 levels. Your resume must CLEARLY demonstrate this experience. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume must support your application responses. Experience refers to paid and unpaid experience, including volunteer work performed through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
This position is located in the Bureau of Consular Affairs, Passport Services Directorate, Office of Modernization and System Liaison, Systems Liaison Division. As a Management and Program Analyst you will analyze, evaluate, and develop operational requirements, implement strategies and training programs for large scale passport issuance systems. Serve as a lead advisor, project manager, and liaison for the passport agencies, headquarters officials, passport agents and support contractors.