Program Support Assistant

Specialized Experience Requirements For the GS-08, candidates must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service, public or other private sectors that is directly related to the position as listed above and which has equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Examples of specialized experience for this position may include: Reviewing files for completeness, sorting files, and calendaring deadlines for work; Reviewing outgoing documents for formatting and grammatical errors; Entering information into spreadsheets using Microsoft Excel or equivalent program and generating reports based on those spreadsheets; Processing time and attendance; and Performing other administrative and clerical duties (e.g., scanning filing, maintaining calendars, and preparing and sending correspondences). Other experience that is preferred may include: Using file-sharing applications (e.g., USAFx, JEFs); using Microsoft Office (Word, Excel), Adobe, and Outlook to accomplish business objectives; and using virtual meeting platforms (e.g., Zoom, WebEx, MS Teams). In order to be rated as qualified for this position, we must be able to determine that you meet the specialized experience requirement – please be sure to include this information in your resume. To be creditable, this experience must have been equivalent in difficulty and complexity to the next lower grade of the position to be filled. Specialized experience is defined as experience that has equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and is typically in or related to the work of the position to be filled. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualifications and education requirements (if applicable) must be met by the closing date of this announcement and clearly documented in your resume. YOUR RESUME MUST support your responses to the online questionnaire and provide specific details as to how your experience meets the specialized experience as described in the vacancy announcement. If you are using experience to meet all or part of the qualification requirements, please ensure that your resume includes the month and year that you began and ended each position held or that position will not be credited toward meeting the specialized experience requirement. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.
This position is located in the Civil Rights Divisions (Division) Complaint Adjudication Office. The CAO is responsible for issuing final agency decisions (FAD) for the Department of Justice (Department) in administrative cases. The Program Support Assistants are the only professional administrative support staff (PASS) in the CAO, and play a significant role in ensuring that the duties of the CAO are discharged properly.