Conflict Resolution Center Manager

GS-14: One year of specialized experience, equivalent to the GS-13 grade level in the Federal service, obtained in either the private or public sector that includes: providing leadership, guidance, and assistance to leaders, managers and employees seeking professional conflict management services. Serve as a technical expert on policies and procedures related to conflict resolution processes and techniques. Customized conflict resolution services such as; conflict coaching, facilitated discussions and group facilitation for cases involving 1-75 employees. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM’s Qualifications web site: Miscellaneous Administration and Program Series; GS-0301 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled All qualification requirements must be met by 11:59 pm (Eastern Time) on 10/22/2024.
This position is located in the Small Business Administration, Office of Diversity Inclusion and Civil Rights-EEO in Washington, D.C. The incumbent of this position carries out Congress directive to federal agencies in the Administrative Dispute Resolution Act (ADRA) of 1996, ensuring the executive branch uses Alternative Dispute Resolution (ADR) to enhance the operation of the Government and better serve the public.