IT Specialist (CUSTSPT)

NOTE: You must meet qualification requirements, including any requirements described in the Education section, by the closing date of this announcement. In addition to the basic education requirements, you must have specialized experience and/or directly related education as described below: To qualify for the GS-13 level, you need to have at least one year of full-time experience equivalent to the GS-12 level defined as providing customer support in the areas of software, hardware, networks and applications programs; and researching, evaluating, and providing feedback on problematic trends and patterns in information technology (IT) customer support requirements. Your answers to the online assessment will be used to evaluate your competencies in the following areas: Skill in the implementation of new system hardware and software Skill in written communication Knowledge of a wide range of computer troubleshooting techniques, requirements, methods, sources, and procedures to perform a variety of assignments involving IT customer support Skill in developing and maintaining problem tracking and resolution databases Skill in oral communication Knowledge of contract management Knowledge of a wide range of computer troubleshooting techniques, requirements, methods, sources, and procedures to perform a variety of assignments involving IT customer support Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. *If you have part-time work experience, read this: EPA Announcement Policies and Procedures.
This position is in Office of Mission Support (OMS). About the Office of Mission Support | US EPA. This is an office-centered position*–you must physically report to one of the duty stations stated in this announcement on a regular basis (location TBD after candidate selected). *EPA offers work-from-home and work schedule flexibilities as described in the Benefits section.