Program Analyst- Systems Redesign

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/28/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09.The grade may have been in any occupation, but must have been held in the Federal service. NOTE: You must submit a copy of your most recent personnel action/SF50. Additionally, An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. NOTE: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Interchange Agreement: Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit: https://www.opm.gov/policy-data-oversight/hiring-authorities/competitive-hiring/. You may qualify based on your experience and/or education as described below: GS-09 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of the application of Systems Engineering arid Systems Redesign Principles and methods such as but not limited to, Lean and Six Sigma, as well as industrial and quality engineering principles and methods. The SRPA plays an important role in actively supporting the effort to not only meet but exceed performance expectations related to e.g. access; patient now; and timely, efficient and cost-effective processes throughout the Hospital and its clinics. In order to accomplish these tasks, the incumbent should have a broad-based knowledge of the overall hospital organization mission, vision, function and values to be able to improve the healthcare delivery processes based on systems engineering principles and methods. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master’s or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education. GS-11 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge and mastery of the application of Systems Engineering arid Systems Redesign Principles and methods such as but not limited to, Lean and Six Sigma, as well as industrial and quality engineering principles and methods. The Systems Redesign Program Analyst plays a critical role in actively supporting the effort to not only meet but exceed performance expectations related to e.g. access; patient now; and timely, efficient and cost-effective processes throughout the Hospital and its clinics. In order to accomplish these tasks, the incumbent must have a broad-based knowledge of the overall hospital organization mission, vision, function and values to be able to improve the healthcare delivery processes based on systems engineering principles and methods. The incumbent has knowledge of various fact finding and quantitative management techniques such as: data collection, cause-effect diagrams, histograms, Pareto analysis, performance measurements, general systems theory, the Theory of Constraints, and the Queuing theory. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related.. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education. Preferred Experience (Not Required) Quality Management, Data Analytics, Proficient in Excel, Lean and PDSA methodology, and creation of SharePoint, Power Bi Apps and Power Bi reports. You will be rated on the following Competencies for this position: Business Process Reengineering Creative Thinking Customer Service Manages and Organizes Information Mathematical Reasoning Organizational Performance Improvement Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another The incumbent works with a computer screen and keyboard. The work requires some physical exertion, such as periods of standing when leading teaching and facilitation sessions, some walking, bending, crouching or similar activities when visiting worksites and some moderate lifting and carrying. At other times the work involves prolonged sitting. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
The Program Analyst in the Systems Redesign program office within the VA Ann Arbor Healthcare System reporting to the facility Associate and the Chief of Quality Management. Supports the implementation, spread, and maintenance of Quality Management processes and techniques across all Ann Arbor VA services including outpatient clinical services, inpatient clinical services, business and administrative services, and leadership/ management services under the Chief of Quality Management.