Supv It Specialist (Sysanalys)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/22/2024. You may qualify based on your experience as described below. Experience refers to paid and unpaid experience and IT related, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Identity Management – Knowledge of methods and controls to validate the identity of individuals to verify access approval and level, and monitor activity to ensure that only authorized access is taking place. Information Technology Program Management – Knowledge of the principles, methods, and tools for the coordinated management of an IT program to include providing oversight of multiple IT projects, integrating dependent schedules and deliverables, and related activities (for example, benefits management, life cycle management, program governance). Change Management – Knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization. Information Assurance – Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity. AND Specialized Experience: Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled. Experience that demonstrates accomplishment of computer project assignments that require a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated by assignments where the applicant analyzed a number of alternative approaches in the process of advising management concerning major aspects of ADP system design, such as what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project. Specific Specialized experience includes experience in the planning, testing and implementation of Directory Services technologies in a large multi-domain Active Directory (AD) Environment , including AD object management, user and group management, Group Policy management, DNS services and user access and authentication. Experience refers to paid and unpaid experience and IT related, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
This position is located in the Support Systems (SS) organization, Infrastructure Operations, Field Operations and Development, Service Delivery & Engineering (SD&E), Office of Information Technology (OI&T). The incumbent serves as the supervisor responsible for overseeing the full range of duties with one or more IT specialty area required to support DOMAIN INFRASTRUCTURE.