Management & Program Analyst

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/28/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9 grade level, and for a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: FOR GS11: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. This is the entry-level for this position; experience should reflect the ability to perform the following tasks under direct supervision and guidance. Examples of specialized experience would typically include, but are not limited to: Collecting data related to program efficiency, analyzing that data, and using the analysis to develop plans for improvement. Reviewing, updating, and creating program-specific regulations, standard operating procedures, and process guides. Assist program leadership in conducting special studies including developing reports, recommendations, and monitoring strategies. Communicate clearly and professionally with all levels of local AVAHCS leadership, community stakeholders, as well as outside regulatory agencies via oral, written, and demonstration/presentation methods and techniques. Develop and maintain processes for auditing program-specific work and workflow to determine accuracy and efficiency of work performed. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D., LL.M. (if relevant) or equivalent doctoral degree. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the Master’s degree level. FOR GS12: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. This is the full performance level for this position, and experience should reflect the ability to perform the following with little to no direct supervision. Examples of specialized experience would typically include, but are not limited to: Collecting data related to program efficiency, analyzing that data, and using the analysis to develop plans for improvement. Reviewing, updating, and creating program-specific regulations, standard operating procedures, and process guides. Assist program leadership in conducting special studies including developing reports, recommendations, and monitoring strategies. Communicate clearly and professionally with all levels of local AVAHCS leadership, community stakeholders, as well as outside regulatory agencies via oral, written, and demonstration/presentation methods and techniques. Develop and maintain processes for auditing program-specific work and workflow to determine accuracy and efficiency of work performed. Education: There is no education substitution available for the GS12 grade level of this position. You will be rated on the following Competencies for this position: Audit Reporting Communication Computer Skills Financial Management Project Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
The incumbent serves as a Management & Program Analyst (Clinical Telehealth) for the Atlanta VA Healthcare System and its attached Community Based Outreach Clinics. The primary purpose of the position is to improve the quality, efficiency, and effectiveness of the telehealth program and to provide program-specific information to program and facility leadership.