Medical Support Assistant

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below. MINIMUM QUALIFICATIONS: GS-05: One (1) year of Specialized Experience equivalent to a GS-04 grade level OR four (4) years of education above high school. Specialized Experience – Make and cancel appointments using automated system, call patients to notify them of appointments, assists with processing referrals, case management, filing, record keeping, and other patient care support functions. Schedules consultations and referral appointments with various clinics and services throughout the medical facility and outside facilities. Conducts many functions by electronic means using automated systems. Answer the phone, take messages, receive patients and direct patients to the proper location for needed services. Provides list of patient appointments for providers and provide administrative support to the unit and assists the unit with implementation of IHS initiatives. Serves as a Patient Registration Clerk and perform a variety of clerical duties associated determining patient eligibility for billing services. Knowledge of alternate resources and their respective eligibility requirements to ensure that all necessary information is obtained from the patient and is properly documented/entered into the system. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.
This position is located at the Kayenta Service Unit, Kayenta Health Center, Division of Clinical Services, Surgery Branch, Kayenta, Arizona. The primary purpose of this position is to perform receptionist, record keeping, retrieving patient data from automated systems, and provide support work to medical staff. The incumbent maybe assigned for varying periods of time into one or more types of responsibilities within medical support assistance work where the individuals skills are required.