IT SPECIALIST (INFOSEC/CUSTSPT)

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for IT SPECIALIST (INFOSEC/CUSTSPT): Specialized and Other Experience: One-year specialized experience which includes provide technical support related to computer systems for medical clinics such as outlook, user log-on and account issues. Install firewall software and oversee information assurance requirements to maintain the security compliance for network systems. Resolves help desk tickets in a timely manner. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail-Monitor and track ticket systems for accurate documentation, status of a response, follow-up details, and final resolution of the ticket. (2) Customer Service -Requires listening to customer requests; provide feedback of the issue; and timely response to resolve inquiries. (3) Oral Communication – Requires interaction with a diverse range of customers; translate technical jargon into easy-to-understand language for the customer. Present technical concepts and troubleshooting procedures to colleagues during meetings. Foster relationships with customers and colleagues using oral and written communication when conducting collaboration and problem resolution. (4) Problem Solving – Diagnose and resolve complex technical issues under tight deadlines. Employ a systematic approach to problem-solving, by gathering information from users, analyzing the data, and implementing solutions. Use problem-solving techniques to restore service quickly and prevent future incidents. Apply critical thinking under pressure. OR Education: Master’s or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, two full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.
About the Position: This position is for Directorate of Dental Schofield Barracks, Hawaii. This is a Direct Hire Solicitation