Exceptional Family Member Program Case Liaison

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.In addition to the educational requirements outlined in the “Education” section of this announcement, candidates must also possess one year of experience working in a case management capacity with families who have members with special needs.The following Knowledge, Skills and Abilities are required for this position: Knowledge of the dynamics of Exceptional Family Member Program and local community resources for families enrolled in the program. Knowledge and understanding of requirements and operations of DoD and Department of the Navy (DON) Exceptional Family Member Program. Ability to work with military families. Knowledge of SECNAV and OPNAV policies and procedures. Ability and skillset to provide effective trainings and briefings. Ability to identify needs, trends, and performance measures to evaluate program effectiveness and provide recommendations for process improvements. Knowledge of military community support programs. Knowledge of federal and agency regulations, the specific organization’s programs and missions, pertinent laws, regulations, and policies related to program/operations area in order to consider their impact on programs. Ability to effectively communicate both orally and in writing clearly, concisely, and effectively. Ability to analyze issues that identify best courses of action, determine potential organizational impacts, maintain awareness of barriers impeding mission accomplishment and recommend corrective actions. Ability to develop trusting helping relationships and work effectively with individuals and families from diverse racial, ethnic, religious, and socioeconomic backgrounds.
The primary purpose of this position is to serve as the installation non-clinical case worker for the Exceptional Family Member Program (EFMP). Serves as a liaison to and works closely with health care professionals on provision of available services and resources at the command to ensure best possible care in accordance with community, national and Navy standards. Assists in identification of community resources.