IT Specialist – Desktop Engineer – PD 24R157 – Office of Information Technology

THESE QUALIFICATION REQUIREMENTS MUST BE MET BY THE CLOSING DATE: 11/04/2024 Do not cut and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. To qualify for this position, you must possess IT related experience and/or training that demonstrates that you possess each of the following four competencies: 1. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. 2. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND In addition to the above OPM requirements, in order to qualify for these positions, your resume must clearly demonstrate that you have one full year of minimum qualifying specialized experience comparable in difficulty and responsibility to the grade levels listed below in the federal service. MINIMUM QUALIFYING SPECIALIZED EXPERIENCE is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, an applicant’s one full year of specialized experience must demonstrate the knowledge, skills, and abilities necessary for successful job performance. GS-13: Your resume must clearly demonstrate that you have one full year of the minimum qualifying specialized experience comparable in difficulty and responsibility to at least the GS-12 level in the federal service. Examples of the minimum qualifying specialized experience equal to the GS-12 level include the following types of tasks performed on a regular and recurring basis: Configuring and troubleshooting desktop workstations to meet the needs of an organization using operating tools such as Endpoint Management (EPM) software, scripting, and remote control tools to ensure that end user systems are secure and stable. Experience refers to paid and unpaid experience, including volunteer work done through National Service Programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited. Applicants whose resumes clearly demonstrate the required minimum qualifying specialized experience will be evaluated based on the occupational assessment competencies listed below. A competency is defined as a measurable pattern of knowledge, skills, abilities, behaviors, and other characteristics that an individual needs to perform work roles or occupational functions. DESKTOP ENGINEERING – Knowledge of the principles, methods, or tools for ensuring that desktops are installed, configured, and maintained to meet the needs of an organization including setting up software and applications, configuring network settings, and managing hardware and peripherals. INTEGRATION AND CONFIGURATION – Knowledge of methods and practices involved in the security integration or configuration of a variety of different system platforms, operating systems, applications, and equipment configurations. IT DESKTOP CUSTOMER SUPPORT – Work that involves the planning and delivery of IT desktop customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. TO PREVIEW THE OCCUPATIONAL ASSESSMENT QUESTIONNAIRE, please click on the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12579285
This position is located in the Health Resources and Services Administration, Office of Operations, Office of Information Technology, Division of End User Support, Desktop Engineering Branch. The duty location for this position is in Rockville, MD. For more information about OIT click the “Learn more about the Agency” section.