Program Support Assistant

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/07/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: planning, coordinating and monitoring activities; gathering of information from a variety of sources, identifying issues, and developing recommendations to resolve problems within programs, experience utilizing office automation to maintain files, generate reports and create documents such as meeting minutes and memoranda; experience performing customer service duties such as assisting with personnel management and communicating with human resources to facilitate new hires; providing administrative support to medical staff and oversight of administrative processes; scheduling and arranging meetings or conferences. You will be rated on the following Competencies for this position: Analytical Reasoning Communications Customer Service (Clerical/Technical) Education and Training Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is normally sedentary but requires flexibility. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
The Program Support Assistant provides technical support for academic education programs at the Southern Arizona VA Health Care System (SAVAHCS) managed by the Associate Chief of Staff for Education (ACOS/E) in the office of the Chief of Staff within the Health Professional Education Office (HPE). There are over 30 MD programs, 32 AHE programs (11 Stipend/21 non-Stipend) and medical student training programs at SAVAHCS. Approximately 1000 HPTs rotate at SAVAHCS per year.