Information Technology Specialist (CUSTSPT) IT Specialist – Reservist

To qualify for the Information Technology Specialist (CUSTSPT) IT Specialist – Reservist, you must possess experience in each of the following areas: Providing solutions to customer requests for assistance, resolving, troubleshooting hardware and/or software problems using assigned Help Desk Tickets; and Instructing customers in logging on and accessing network services; and Applying network standards, architecture principles, and/or local area network (LAN) principles to perform routine installation configuration and /or troubleshooting. OR A Master’s or equivalent graduate degree; or 2 full years of progressively higher-level graduate education leading to such a degree; or L.L.B or J.D if related AND Individual Occupational Requirement: In addition to the minimum qualifications descried above you must meet the following basic requirements to be considered qualified for this position. Graduate Education: Degree in computer science, engineering, information science, information system management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in on or more of the fields identified above and required the development or adaptation of applications systems or networks. OR Experience: 1. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. 2. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services, is committed to providing quality products and services. 3. Oral Communication – Express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, responds appropriately. 4. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Positions at GS7 (or equivalent) and above require one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. The employing agency is responsible for defining the specialized experience bases on the requirements of the position being filled. In addition: Minimum age of eighteen years of age is required. All candidates must be a high school graduate or possess a GED. Please read the following important information to ensure we have everything we need to consider your application: Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Please limit your resume to five pages. If more than five pages are submitted, only the first five pages will be reviewed to determine your eligibility and qualifications. Your full resume will be made available to the hiring manager if you are referred. Your resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience. Documenting your experience: Qualifications are based on breadth/level of experience. In addition to describing duties performed, you must provide your job title (including series and grade if a federal position), start and end dates of each period of employment (from MM/DD/YY to MM/DD/YY), and the number of hours worked per week if part time. Current or former FEMA Reservists/Disaster Assistance Employee (DAE): To accurately credit your experience from intermittent positions and Reservist Deployments, you must list the dates (from MM/DD/YY to MM/DD/YY) of each deployment, along with the job title and specific duties you were responsible for during each deployment. Determining length of General or Specialized Experience is dependent on the above information. Failure to provide the above information in your resume may result in your application being found “not qualified”. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provides valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For additional information on crediting experience and/or education, please reference the OPM General Schedule Qualification Standards
As a member of the IT Cadre, you will deliver technical support services, resolve problems & malfunctions during disaster response & recovery operations within the US and its territories. The ideal candidate will have IT experience & will be able to display those skills in a fast-paced environment. NEW! USERRA now protects the full-time employment of FEMA reservists when they are deployed to disasters, emergencies, and critical trainings on behalf of FEMA. Review the FEMA Crew Act FAQs.