Operations Quality Analyst (Operations Analyst)

Required Qualifications Specialized Experience CL-26 ($60,266 – $97,925): Candidates must possess a minimum of one (1) year of specialized experience which is defined as progressively responsible technical experience directly related to the duties and responsibilities of the position. Specialized experience provides thorough knowledge of the rules, regulations, practices, and principles required to successfully perform the duties of this position and involves the routine use of specialized terminology and automated software and equipment for information and database management, systems analysis and integration, and the development and implementation of training. At least one year of experience must be equivalent to the CL-25 (GS-9) or higher. CL-27 ($66,197 – $107,614): Candidates must possess a minimum of two (2) years of specialized experienced which is defined as progressively responsible technical experience directly related to the duties and responsibilities of the position. Examples may include experience designing, implementing, and maintaining operational systems; administering system improvement initiatives; quality control management; and training, and/or system integration, evaluation, and analysis. At least one year of experience must be equivalent to the CL-26 (GS-10) or higher. Required Competencies Innovative and creative problem-solving skills and the ability to effectively work with staff to define and develop solutions to business problems. Exceptional ability to communicate technical concepts to non-technical staff. Ability to work independently in a team environment as well as the ability to manage multiple priorities within strict deadlines in a fast-paced environment. Preferred Qualifications Experience working in the federal judiciary and using the federal judiciary’s CM/ECF electronic case management system. Knowledge of and experience with SharePoint Online, Microsoft Power Platform, and Microsoft Office 365. Knowledge of and experience with applied statistical analysis methods. Knowledge of and experience with developing and delivering operational or technical training to frontline staff. Knowledge of and experience with quality management practices, such as Lean Six Sigma. Knowledge of and experience with project management. Knowledge of and experience with quality standards; systems integration; and/or system process review, mapping, and design.
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