IT Specialist (Customer Support)

For additional information please view the complete OPM qualification standard for IT Specialist, please visit: Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov) To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-I / FG/GS-13. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience is: Experience coordinating complex requests for a large IT organization, serving as the customer’s initial point of contact, and communicating IT initiatives to customers and stakeholders to include business processes and systems. Applicants should include examples of specialized experience in their work history. Qualifications must be met by the closing date of this vacancy announcement. If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed. If the selection list is shortened to a best qualified list through a comparative process, then the best qualified list shall be considered to be the selection list. You may also be considered for this vacancy based on eligibility under the 30% or More Disabled Veteran Program, and Persons with Disabilities/Persons with Targeted Disabilities. To be considered for one of these special hiring authorities, you must identify your eligibility in your questionnaire in the Applicant-Preferred Conditions of Employment section. In addition, you must submit documentation that provides evidence of eligibility as indicated in the Required Documents section of the announcement. Selection may be made from this announcement or from ACT-AIT-25-APS120-93095 The announcement may close prior to the listed closing date of 12/2/2024. Once a sufficient applicant pool has been reached to meet the needs of the FAA, applications will no longer be accepted, and the announcement will close.
The Business Partnership Management Division provides consultative services and fosters the relationships between IT customers and the IT organization, with the intention of becoming long-term, Strategic Partners with the Business Units in the FAA. It serves as the “front door” to IT providing the primary interaction with the IT customer to understand their needs.