Assistant Medical Administration Officer

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/19/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: (Advanced knowledge of the Survey of Healthcare Experience of Patients (SHEP), Strategic Analytics for Improvement and Learning (SAIL), Patient Advocate Tracking System (PATS), All Employee Survey (AES), and any other data resources that may be used to analyze the patient experience. Advance knowledge on laws (United States Code), rules and regulations (Code of Federal Regulations), and policies relating to health care benefit programs and services for the VA’s health care delivery system. Advanced knowledge and understanding of the principles of organizational change management. Expertise in applying analytical and evaluation methods and techniques to Patient Business issues. Interpersonal skills in presenting recommendations, articulating decisions, and negotiating solutions to disputed recommendations 6. Knowledge of health care system operations and interdependencies of various departments. Ability to embrace and adapt to change, as well as cultivate partnerships to build consensus. Uses MS Word or comparable word processing software to execute several office automation functions such as storing and retrieving electronic documents and files; activating printers; inserting and deleting text; formatting letters, reports and memoranda; and transmitting and receiving e-mail. Uses MS Excel or other comparable spreadsheet software to develop and change spreadsheets to graphically display data. Uses MS PowerPoint or other comparable graphics software to develop presentation materials. Uses the Veterans Health Information & Technology Architecture (VistA) to access information in the HCS Computer System. Uses Power BI to secure data and produce data/productivity reports both internal to the facility and in comparison, to sister sites. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The regular and recurring work of this position is sedentary in nature and involves sitting at a 11. desk, conferences, meetings, etc., and visits to facility work sites. Occasional use of automobile and public conveyances may be required. No special physical exertion is required. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
The Medical Administration Officer serves as the Assistant Chief, Patient Business Service (PBS) and is a full assistant to the Chief, Patient Business Service, who is the principal Health Administration expert at this 2-division facility providing support for Veterans who reside within a 50-mile radius of the Medical Center serving Veterans in 17 counties in the states of Ohio, Kentucky, and Indiana.