Program Support Assistant

Specialized Experience: GS-7 Level: One (1) full year of specialized experience that equipped the applicant with the particular knowledge, skill, and abilities to perform successfully the duties of the Program Support Assistant, GS-7 position, and that is in or related to the work of the position to be filled. To be creditable, this experience must have been equivalent to at least the GS-6 level in the Federal service to qualify at the Grade-7. Examples of specialized experience include (but are not limited to): Thorough knowledge general office operations to receive, process and answer questions and requests from; employees, supervisors, director’s staff regarding timecards, general operations, availability of staff, and general suspenses; Knowledge in dealing with division level operations, regulations and principles and collecting information, taking recommended actions based on interpretation of established VA guidelines; Skill in time management, multitasking and organization; knowledge of software applications such as MS Outlook, Excel, Word, and SharePoint. NOTE: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held. Please provide such documentation on resume. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
This position is located in the Fiduciary Hub at the Salt Lake City VBA Regional Office. The Program Support Assistant is primarily responsible for assisting the Fiduciary Hub Manager and Assistant Fiduciary Hub Manager(s) with clerical and administration responsibilities.