INFORMATION TECHNOLOGY SPECIALIST (CUSTSPT)

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Advising customers and providing support that minimizes interruptions in customer’s ability to carry out critical business; 2) Applying project management principles/methods/practices including developing plans/schedules/cost estimating and report on accomplishments; 3) Ensuring that new and existing systems and applications meet all security requirements; 4) Determining the most appropriate methods for delivering services via the internet; 5) Providing organizational IA customer support by diagnosing system malfunctions and resolving reported problems. (NOTE: Your answer must be supported by information in your resume.). Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the “How to Apply” section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.