Information Technology Specialist

BASIC REQUIREMENT: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to meeting the basic requirement above, candidates must possess the specialized experience below. SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidate’s online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level GS-13 in the Federal service. Specialized experience for this position is defined as meeting 3 out of 4 of the following: Applying policies and procedures related to Microsoft M365, Microsoft Azure, Azure AD, and Amazon Web Services (AWS) functions and capabilities; Defining and implementing policies for cloud-based systems and establishing connections to and from various cloud network types; Administrating cloud-based systems through patches, permissions, service deployments, and monitoring/analyzing network performance using DynaTrace; Managing and overseeing operational activities related to physical date centers. “Experience” refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration. CTAP/ICTAP candidates: To be considered “well qualified” you must (1) meet all of the requirements as described in this section; and 2) be rated “well-qualified”, which is defined as having a score of 85 or better. You must meet all qualifications and eligibility requirements by the closing date of this announcement.
This position is part of the Office of the Chief Information Officer, Department of Energy. As a Information Technology Specialist, you will be responsible for oversight of cloud based technologies and to the Managed Services team to support EITS customers.