Customer Service Representative

Forest Service - Department of Agriculture

In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management’s General Schedule Qualification Standards. Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary. Specialized Experience Requirement: For the GS-4 level: Applicants must have one year of progressively responsible clerical, office, or other work which provided the knowledge and skills needed to perform the duties of the position being filled; OR an associate’s degree or two years of successfully completed education above high school; OR combinations of successfully completed post-high school education and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Examples of qualifying experience are: One year of progressively responsible clerical, office, greeting visitors and responding to phone or written inquiries, using word processing software or other automated software to produce routine documents or collecting funds from sales. For the GS-05 level: Applicants must have one year of specialized experience equivalent to at least GS-4 grade level; OR a bachelor’s degree or 4 years of successfully completed education above high school; OR combinations of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Examples of specialized experience are: Communicated with people, representing the organization to customers and other external sources in person, by phone, or in writing. Compared disputed merchandise with original requisitions and information from invoices. Resolved customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Reconciled records of sales or other financial transactions. Used computers and computers systems (including hardware or software) to extract information or create standard reports. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
This position is located on the Six Rivers National Forest with a duty location of Mad River, CA. The incumbent will provide Customer Service Representative services such as greeting visitors, answering telephones, responding to routine inquiries from a variety of customers and providing overall support to the administrative staff on the unit. For additional information about the duties of this position, please contact Maritza Guzman at 707-574-6864; or at maritza.guzman@usda.gov.