Program Support Assistant

Veterans Health Administration - Department of Veterans Affairs

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/15/2022. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Using a computer to analyze or process incoming forms, records, or other documents; creating and maintaining a computerized record system; monitoring computer systems operations to make sure they run properly; tracing transactions from the initial request until items have been received; keeping up with new features in office equipment or procedures; overseeing proper implementation of instructions, policies, or procedures; revising procedures or methods to improve efficiency. You will be rated on the following Competencies for this position:
Analytical ReasoningCommunicationInterpersonal SkillsManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work will involve using a desktop computer in a cubicle or office setting and group or conference rooms. The work will involve walking around to different workspaces within the medical center and thus conveying a patient centered environment. Physical demands include presenting oneself in an energetic way to create positive attitudes about health and wellbeing for Veterans, families VA Employees, and stakeholders. Responsible for participating in, facilitating, and possibly teaching basic departmental processes to staff/patients about processes or how to receive care, and able to demonstrate in concise clear instructions. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at
Program Support Assistant meets the needs of customers while supporting VA missions. Consistently communicates and treats customers, Veterans and their representatives, visitors, VA Staff, and public in a courteous, tactful and respectful professional manner.