Patient Experience Specialist

Indian Health Service - Department of Health And Human Services

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): Bachelor’s or graduate/higher level degree: ALL applicants have to meet a major study in an academic field related to the medical field, health sciences or allied sciences appropriate to the work of the position. This degree must be from an educational program from an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained. You MUST provide a copy of unofficial Bachelor’s degree transcripts. MINIMUM QUALIFICATIONS: In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below:GS-11 Grade Level: 1 year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: specialized experience providing patient-centered services in an ambulatory health clinical environment; recommend patient-centered processes, development of care and treatment plans; provides recommended consultation to other health care providers in areas such as patient care and clinical procedures; providing patient and family health education, and serving as a patient advocate; discussing with patients, and family members the basis of treatment protocols, and clinical procedures as well as the roles of various team members, protocol specifics and anticipated schedule of events; coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies; interview patients or their representatives to identify problems relating to care; develops and engages coordination of appropriate health care services for patients with clinical guidance; OR Successful completion of a Ph.D. or equivalent doctoral degree that included major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration, or three full years of progressively higher level graduate education in such course work leading to such a degree; or a Master of Laws degree (LL.M.), if related; OR A combination of specialized professional clinical experience and graduate education that when combined fully meet the minimum qualifications for this position. GS-12 Grade Level: 1 year of specialized professional clinical experience equivalent to at least the GS-11 level in the Federal Government. Examples of qualifying experience include: Planning, designing, and recommending clinical protocols; specialized experience providing patient-centered services to patients in an ambulatory health clinical environment; collaborate with other health care professional and providers to ensure optimal patient-centered care; participating as a multidisciplinary team member involved in quality assessment and improvement programs; providing patient and family health education, and serving as a patient advocate; discussing with patients, and family members the basis of treatment protocols, and clinical procedures as well as the roles of various team members; coordinating and implementing, data, and study data management; and evaluating trends in patient complaints and established benchmarks; coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies; interview patients or their representatives to identify problems relating to care; independently assists coordination of appropriate health care services for patients. Time In Grade
Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.
Patient Experience Specialist (Patient Advocate) for the Fort Hall Service Unit in Fort Hall, ID. The incumbent acts on patients/familys behalf to resolve a variety of difficult/complex patient-centered services and reports to the Patient Experience Director. READVERTISEMENT – This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information.