Supervisory IT Specialist (Customer Support)

Bureau of Reclamation - Department of the Interior

In order to qualify, you must meet the experience requirements and you must have IT-related experience demonstrating each of the four competencies listed below. Your resume must clearly describe your relevant experience. BASIC REQUIREMENTS: You must meet the Basic Requirements for the IT Cybersecurity Specialist, GS-2210-12 position. To be considered minimally qualified for the GS-2210-12 series, you must have IT- related experience demonstrating each of the following competencies: 1) Attention to Detail – Is thorough when performing work and conscientious about attending to detail; 2) Customer Service – Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; 3) Oral Communication – Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; and 4) Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. (NOTE: Your resume must clearly describe your relevant experience.) -AND- Specialized Experience: Applicants must have one full year of specialized experience comparable in scope and responsibility to the GS-12 grade level in the Federal service (obtained either in the private or public sector) performing the following: (1) planning and carrying out difficult and complex assignments in the delivery of customer support services; (2) interpreting IT policies, standards, and requirements and modifying and adapting existing methods and approaches; (3) implementing recommendations independently or as a team member, providing advice and guidance on a wide range and variety of complex IT issues; (4) evaluating and recommending new or enhanced approaches to delivering IT services; (5) analyzing and recommending solutions to resolve complex issues associated with customer requests and requirements. TIME-IN-GRADE REQUIREMENTS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-12 is required to meet the time-in-grade requirements for the GS-13 level. (Must submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade. No award SF-50 will be accepted). Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s). Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as “varies”.
This position is located in Upper Colorado Basin Regional Office, in the Information Management and Technology Division. This position is a remote position for the Salt Lake City Regional Office.