Information Technology Specialist

Department of State - Agency Wide - Department of State

Applicants must meet all the required qualification requirements, including education and any selective placement factors described below by the closing date of this announcement. If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.
Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below: Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards
Customer Service – experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs
Oral Communication -briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience
Problem Solving – identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide several potential solutions AND
Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience with Cisco Telepresence Infrastructure such as TelePresence Management Suite (TMS), Cisco Unified Communications Manager (CUCM), Video Communication Server (VCS), Cisco Meeting Server (CMS), Cisco Cube, etc.
Experience creating Project Work Statements (PWS).
Experience as an administrator with any cloud based VTC/Webinar solution such as Cisco Webex, Microsoft Teams, BlueJeans, and/or Zoom. NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
There is no substitute of education for specialized experience for the GS-13 position.
This position is in the Domestic Technical Services Branch, Systems Integrity Division, Office of Information Technology Infrastructure, ForeignOperations Directorate, Bureau of Information Resource Management (IRM/FO/ITI/SI/DTS), in the U.S. Department of State (DOS). The subject position reports to theManager of the Video Program Office (VPO) in exercising important responsibilities for the engineering, design, operations, and maintenance of the Video Conferencing Systems.