Information Technology Specialist GS-2210-14 (DE)

Office for Civil Rights - Department of Education

Minimum Qualification RequirementsYou may meet the minimum qualifications for the GS-14, if you possess the specialize experience.Specialized Experience for the GS-14
One year of experience in either federal or non-federal service that is equivalent to at least a GS-13 performing two (2) out of three (3) of the following duties or work assignments:
1.Experience communicating effectively both orally and in writing.
2.Experience applying validated testing protocols to identify technological barriers to access for people with disabilities in webpages, apps, and electronic documents.
3.Experience communicating technical concerns to both lay and technical audiences in such a way as to promote productive approaches to remediation.
You must possess IT related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the four competencies listed below.
1.Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
2.Customer Service – Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3.Oral Communication – Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4.Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).1. Ability to work with recipients and vendors to identify possible IT remediation solutions to identified technological barriers to access.
2. Extensive knowledge of the current version of the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG), ability to recognize the impact of proposed changes to WCAG for the educational sector.
3. Ability to develop and execute training programs on IT accessibility topics, to both technical and lay audiences.
4. Ability to test web pages, apps, and documents to identify barriers to access for people with disabilities with accuracy, using manual and automated testing methods and assistive technology and testing tools including, but not limited to, JAWS, NVDA, Voiceover,Zoom text, Adobe Acrobat Pro, and Color Contrast Analyzer. Ability to keep careful records of testing results and communicate results to team member
The incumbent serves as an Information Technology Accessibility Specialist in the US Department of Education, Office for Civil Rights, Headquarters Resource Management Group. This position serves on the Technology Team and is located and reports directly to the Customer Service Technology Team Director in Washington, DC.