Program Support Assistant (OA)

Veterans Health Administration - Department of Veterans Affairs

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/06/2021. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Practical and procedural knowledge of standard processes in the collection and tracking of data and statistical information to support the Health Benefits and Enrollment program. Knowledge of military service documentation and associated databases and/or websites to apply appropriate selection criteria for determining eligibility for health benefits. Functional knowledge of financial implications of Means and co-pay test results to provide accurate information to applicants regarding potential eligibility benefits. Skill sufficient to adapt equipment when this requires consideration of the functioning characteristics of various equipment, including the Veterans Health Identification Card system, etc. Ability to research and review documentation and to follow established guidelines and processes with sufficient attention to detail to provide accurate determinations of health benefits eligibility. Knowledge of computer software programs equivalent to Microsoft, Excel, Outlook, and Word processing, etc., and skill to formulate correspondence, make web inquiries, research information, enter data into VHA proprietary systems; to perform review of data for accuracy and make changes and corrections to data as necessary; to generate a variety of reports; to utilize Email. Communication skill sufficient to gather and provide information, verbally and in writing, to Veterans and/or their support team, other staff members and the general public; to inquire and provide instructions with tact and discretion. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 4 years of high school as described above. You will be rated on the following Competencies for this position:
Customer Service (Clerical/Technical)Interpersonal SkillsMedical InformationTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary; typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, book, small parts, or driving and automobile, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at
The position is at the full performance level located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), at the San Diego VA Medical Center (VAMC) in the Health Administration Service (HAS). The primary purpose of the Enrollment Specialist is to perform a variety of duties pertaining to enrollment, eligibility verification, health benefits, Financial Assessments (Means Test), and the revenue programs.