Senior Technical Writer

Remote (United States)

Job Details

Employment Type: Full-Time Employee

Department: Product Management

Work Schedule: Must be able to align with Eastern Time working hours

Annual Salary: $90,000–$110,000 per year

About the Role

This role will help shape the documentation experience for a modern healthcare technology platform. The Senior Technical Writer will lead the creation and evolution of high-quality product documentation that enables customers, internal teams, and healthcare professionals to successfully adopt and use complex SaaS solutions.

The work involves transforming technical functionality into clear, accessible, user-centered content that supports every stage of the product lifecycle. This position partners closely with Product, Engineering, Customer Success, Technical Support, and Enablement teams to ensure documentation is delivered alongside new product releases, accurately reflects evolving product capabilities, and maintains high standards for accuracy, consistency, and usability.

The role also contributes to documentation strategy, content governance, and continuous improvement initiatives designed to strengthen the overall customer experience. It is well suited for an experienced documentation professional who enjoys working in a fast-paced SaaS environment, collaborating across disciplines, and creating content that supports product adoption, customer success, and operational excellence within a highly regulated healthcare technology environment.

What You’ll Do

• Documentation Planning: Own documentation planning for assigned product areas, including priorities, stakeholder reviews, timelines, and release readiness.
• Customer-Facing Documentation: Create clear documentation that translates complex product functionality into intuitive guidance for clinical, operational, and administrative users.
• Launch and Adoption Content: Develop release notes, product guides, and enablement materials that support successful product launches and customer adoption.
• Product and Engineering Partnership: Work closely with Product and Engineering teams throughout the development lifecycle to ensure documentation is accurate, complete, and available at launch.
• Cross-Functional Knowledge Alignment: Collaborate with Customer Success, Technical Support, and Enablement teams to maintain consistent and current product knowledge across customer-facing organizations.
• Documentation Governance: Manage the content lifecycle, version control, archival processes, and consistency across documentation platforms.
• Gap Identification: Identify documentation gaps using customer feedback, product changes, support trends, and stakeholder input, and recommend improvements that enhance the user experience.
• Continuous Improvement: Lead documentation audits and continuous improvement initiatives to maintain content quality, usability, consistency, and long-term maintainability.

Qualifications

• Technical Writing: 6+ years of experience creating technical documentation for SaaS products or complex enterprise software environments.
• Content Strategy and Information Architecture: Strong ability to organize complex information into intuitive, user-centered documentation that is clear, accurate, and easy to navigate.
• Documentation Management: Experience planning, prioritizing, and managing multiple documentation initiatives while balancing competing deadlines and evolving business priorities.
• Editorial Excellence: Exceptional writing, editing, and content review skills, including strong judgment about when documentation requires incremental updates versus complete restructuring.
• Product Development Knowledge: Familiarity with Software Development Lifecycle (SDLC) and Product Development Lifecycle processes, with the ability to collaborate throughout the release cycle.
• Documentation Tools: Experience with MadCap Flare or similar documentation management platforms.
• Project Ownership: Proven ability to work independently, drive documentation initiatives, and succeed in fast-paced and ambiguous environments.
• Cross-Functional Collaboration: Strong communication skills and experience partnering closely with Product, Engineering, Customer Success, Technical Support, and other stakeholders.
• Availability: Ability to align with Eastern Time working hours.

Preferred Qualifications

• Healthcare Technology: Experience working in healthcare technology, clinical workflows, care management, or other regulated industries.
• AI-Enabled Documentation: Experience using AI tools to accelerate documentation workflows, including drafting content, summarizing technical information, identifying consistency issues, and streamlining review processes.
• Product Adoption Platforms: Experience with Pendo or similar digital adoption and product guidance platforms.

Benefits

• Remote-first work environment with a company-provided computer.
• Approximately 13 paid holidays per year.
• Medical, dental, and vision coverage with multiple coverage levels.
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care accounts.
• Short-term and long-term disability coverage.
• Life and accidental death insurance.
• Discounted voluntary benefits, including additional life insurance options.
• Employee Assistance Program.
• Paid parental leave.
• Flexible vacation time.
• 401(k) plan with employer matching and immediate vesting.

Background Check

• Employment is contingent upon successful completion of a background screening.
• The background screening will be conducted in accordance with applicable laws and will not begin without the candidate’s consent.