Product Operations Specialist

Remote (United States)

Job Details

Employment Type: Full-time Employee

Compensation: $120,000 – $146,000 per year

About the Role

Reporting to the Senior Director of Product Operations & Solutions, the Product Operations Specialist will help strengthen operational consistency, visibility, and execution across the product organization. This role works closely with Product Managers, Engineering, customers, Customer Success, Training, Sales, and other cross-functional stakeholders to support product planning, delivery, process management, change initiatives, and operational decision-making.

You will maintain product processes and tools, coordinate planning activities, track delivery progress and dependencies, support change management efforts, and generate insights that help teams make informed decisions. You will also work directly with customers and internal stakeholders to understand enhancement requests and evolving product needs, translate them into clear requirements, and ensure they are incorporated into roadmap intake, planning, and delivery processes.

Product Operations supports the full Product Development Lifecycle (PDLC), from intake and requirements definition through development, release, and post-launch measurement. In this role, you will help improve consistency, accountability, and operational discipline across every phase of the lifecycle so teams can deliver high-quality solutions that create meaningful customer value.

What You’ll Do

Product Operations & Process Execution

• Support and maintain team allocations and organizational structures across the Product organization.
• Coordinate and track product delivery timelines, dependencies, and key milestones throughout every stage of the Product Development Lifecycle (PDLC).
• Work with customers and internal stakeholders to gather, document, and operationalize enhancement requests and evolving product needs.
• Reinforce product development best practices, including definitions of done, squad ceremonies, retrospectives, and team workflows.
• Plan and coordinate the rollout of new product processes, tools, and workflow changes across Product, Engineering, and other cross-functional teams.
• Identify opportunities to streamline operational processes and improve overall team effectiveness.
• Partner with Product, Engineering, and Sales to maintain alignment across initiatives.
• Help oversee and optimize PDLC processes from initial intake and discovery through release and post-launch evaluation.

Product Management Process & Tooling

• Manage and maintain the inbound request intake process in partnership with customers and Product teams.
• Support the maturation of requirements across customer requests, discovery efforts, strategic initiatives, epics, and user stories.
• Ensure customer enhancement requests are clearly documented, appropriately prioritized, and tracked throughout the product development process.

Change Management

• Plan and coordinate the implementation of new product processes, tools, and workflow changes across Product, Engineering, and other cross-functional teams.
• Gather feedback following rollouts to assess adoption and determine where additional support or further iteration is needed.
• Serve as a point of contact for questions, assist with troubleshooting, and reduce friction as teams adapt to new processes, tools, and workflows.

What’s Required

• 3–5 years of operational experience working with software products or services, including meaningful experience in Product Operations, Program Management, Business or Data Analysis, or Product Management support roles.
• Fluency with product management tools, particularly Jira or comparable issue and project tracking software.
• Direct experience working in Agile and Scrum software development environments, including squad ceremonies.
• Strong analytical skills with experience using BI or visualization tools and spreadsheets to extract insights and support decision-making.
• Excellent written and verbal communication skills, including experience presenting findings or recommendations to senior stakeholders.
• Demonstrated ability to independently drive projects, lead without formal authority, and work effectively in a fast-paced, remote, collaborative environment.
• Experience supporting or leading change management initiatives, such as tool rollouts, process changes, or organizational transitions, is a plus.
• Self-directed working style with the ability to operate comfortably in a fast-moving, remote, collaborative environment.

What’s Preferred

• Experience with modern operations, project management, and software development lifecycle tools such as Jira, Confluence, Asana, Monday.com, or Salesforce.
• Process or Project Management certifications such as Lean Six Sigma, CAPM, or Certified ScrumMaster (CSM).
• Previous experience in a remote-first, high-growth SaaS environment.
• Experience with Notion or similar modern collaborative documentation platforms.
• Change management experience involving tool rollouts, process implementations, and workflow changes.

Benefits

• Remote-first work environment with a company-provided computer.
• Approximately 13 paid holidays per year.
• Medical, dental, and vision coverage with multiple plan levels.
• HSA, FSA, and Dependent Care account options.
• Short-term and long-term disability coverage.
• Life and accidental death insurance.
• Discounted voluntary benefits, including optional additional life insurance.
• Employee Assistance Program.
• Paid parental leave.
• Flexible vacation time.
• 401(k) plan with employer matching and immediate vesting.

Background Screening

• Employment offers are contingent upon successful completion of a background screening.
• Background screenings will be conducted in accordance with applicable laws.
• A background screening will not be initiated without your consent.