Customer Service Representative

Employment type: Full-time

Pay: $20 - $22/hour

Schedule: Thursday-Monday, 11:00 AM - 7:00 PM MST

Work model: Fully remote

Customer support role

You’ll serve as a primary point of contact for patients, helping with account questions, order updates, treatment navigation, and general support across a fast-paced telehealth environment.

What you’ll do

• Respond to patient inquiries by phone, email, chat, and text.
• Assist patients with account questions and order updates.
• Help patients navigate the treatment process.
• Coordinate with clinical, pharmacy, and fulfillment teams.
• Document customer interactions accurately in internal systems.
• Resolve patient concerns with empathy and professionalism.
• Maintain strong customer satisfaction.
• Meet performance goals for response times, quality, and patient experience.

Required experience

• At least 2 years of customer service experience.
• Healthcare, telehealth, medical office, or pharmacy experience preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively in a fast-paced remote environment.
• Ability to multitask while maintaining a professional and positive approach.
• Computer proficiency and experience using customer support platforms.

Preferred background

• Experience in healthcare, telehealth, or wellness.
• Familiarity with EMR, CRM, or ticketing systems.
• Experience supporting patients remotely.
• Knowledge of GLP-1 medications, HRT, peptides, or wellness programs.

Remote work requirements

• Reliable personal laptop or desktop computer.
• Quality headset for calls.
• High-speed internet connection.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Paid time off.
• Company holidays.
• Career growth opportunities.