Client Experience Support Associate

Remote (United States)

Client Experience Support Associate - Cycle Hire

Employment Type: Temporary, Full-Time (Exempt)

Department: Customer Experience / Client Success

Assignment End Date: November 3, 2026

Compensation: $70,000 annually

Work Schedule

• Through October 18: Sunday through Thursday, 8:00 a.m. to 6:00 p.m. Pacific Time.
• October 19 through November 3: Seven days per week with shorter daily shifts of approximately four to five hours. Scheduling may change based on operational support needs.
• This is an exempt position and is not eligible for overtime compensation.

About the Role

This opportunity is for a Client Experience Support Associate responsible for delivering timely, accurate, and high-quality support to clients during fast-paced, mission-critical campaigns. The role requires strong communication skills, technical aptitude, sound judgment, and the ability to manage multiple priorities while providing an exceptional client experience.

In addition to resolving client issues, this position contributes to improving support operations by enhancing response processes, creating training resources, supporting client onboarding, and helping clients maximize the value of the platform.

What You'll Do

• Manage and resolve client support tickets using HubSpot.
• Monitor and improve client communication channels to ensure support requests are acknowledged and addressed as quickly as possible, with a target response time of 15 minutes.
• Create, update, and maintain email templates and standardized responses to ensure consistent client communication.
• Develop in-depth knowledge of the platform and telephony-related tools to assist with technical questions.
• Conduct virtual onboarding sessions for new clients through Zoom.
• Provide one-on-one and group training sessions for new and existing clients.
• Review, update, and expand training documentation and educational resources.
• Identify gaps in client education materials and develop new documentation to improve user success.
• Support Client Success Managers with phone registrations, client communications, request triage, and project-based initiatives.
• Adapt to changing business priorities and perform additional responsibilities as needed.

Qualifications

• Strong commitment to progressive values.
• Experience with texting platforms, dialing platforms, or the telephony industry, including phone number registration processes.
• One to two campaign cycles of organizing experience is preferred.
• Experience using organizing tools in the field is preferred.
• Working knowledge of Slack, Google Drive, CRM platforms, and email ticketing systems.
• Excellent problem-solving and critical-thinking skills.
• Strong accountability and commitment to completing responsibilities.
• Ability to adapt to changing priorities and evolving responsibilities.
• Comfort working in a fast-paced startup environment.
• Ability to manage complex situations while maintaining professionalism.
• Authorization to work full-time in the United States.

Benefits

• Ten paid company holidays.
• Two floating holidays.
• Paid vacation earned at 1.5 days (12 hours) per month of employment.
• Six paid sick days.
• Vacation and sick leave are granted at the beginning of the employment period.
• Remote work with flexible working conditions.
• Company-provided computer.

Hiring Process

• Submit your application.
• Hiring Manager interview.
• Panel interview.
• Co-CEO meet and greet.
• Reference checks.